The Subject of the Agreement
The rented holiday home “Villa Atalandia” consists of the following facilities: living areas, kitchens, six bedrooms with en-suite bathrooms, a garden, barbecue area, amphitheatre, swimming pools and parking space. All areas are equipped with quality furniture.
An agreement is made between the tenant and the landlord as follows:
Article 1: Exclusion of Liability of the Landlord
The landlord cannot be held responsible for any disruption, alteration, or prevention of the tenant’s stay caused by unforeseen, unexpected, or insurmountable events beyond their control. The landlord can also not be held responsible for inconveniences caused by the work of third parties, such as municipalities, provinces, contractors, etc. Furthermore, the landlord is not liable for any interruption of gas, water, or electricity supply, regardless of the cause.
The landlord rejects all liability for loss, theft, or damage to luggage, personal belongings, or vehicles, as well as costs, resulting from delays preventing timely arrival at the holiday home.
Article 2: Validity of the Reservation
A reservation is valid once the landlord has confirmed this in writing and the tenant has fulfilled the contractual payment obligation correctly.
The reservation becomes invalid once the payment deadline has expired. The date of payment is considered the day the payment is credited to the landlord’s account. By paying the agreed price, the tenant acknowledges and agrees to these general rental terms and the full description of the property the tenant has rented.
Article 3: Payment
For reservations made more than 30 days before the start date of the rental period, the tenant must pay 50% of the rental price as a deposit. This deposit must be paid upon reservation. The remaining balance must be received by the landlord no later than 30 days before the start date of the rental period. If this payment has not been made, the tenant will be notified and requested to pay the outstanding balance within 5 business days. Failure to comply will be considered a cancellation by the tenant, and the cancellation conditions as laid out in Article 4 will apply. The landlord then has the right to re-offer the holiday home for rent.
For reservations made less than 30 days before the rental period starts, the total price should be paid immediately. Should the tenant fail to do so, this will be considered a cancellation by the tenant, and the cancellation conditions in Article 4 will apply. The landlord reserves the right to re-offer the holiday home for rent.
Any delay in payment automatically incurs interest at a rate of 12% per year and an administrative fee of € 75,00.
Article 4: Cancellation by the Tenant
Force majeure events, such as natural disasters, extraordinary weather conditions, blockades, terrorism, or other situations out of one’s power which prevent the tenant from occupying the holiday home, are never grounds for cancellation.
Cancellations must be made in writing to the landlord at the following email address: stay@atalandia.eu.
The following cancellation charges apply, depending on the date of cancellation by the tenant:
In the event of cancellation by the tenant, the amounts paid by them will initially be used to cover the amounts specified in the previous paragraph. Any remaining balance will then be refunded to the tenant.
Should the tenants fail to notify or cancel with notice, and they do not occupy the holiday home or they leave before the end of the rental period, no refund of the rental payment will be made.
Article 5: Cancellation by the Landlord
If unforeseen circumstances require the landlord to cancel the rental agreement, the tenant will be informed immediately, and all payments made will be refunded.
Article 6: Complaints and Disputes
Valid complaints must be reported immediately to the person who handed over the keys. Additionally, these complaints must be sent via email to the landlord within 24 hours (stay@atalandia.eu) and communicated by phone (+30 698 173 89 35 or +32 476 27 28 70).
The tenant and landlord will make every effort to resolve complaints or problems promptly and amicably.
This agreement is governed and interpreted under Belgian law.
Any disputes arising from this contract fall under the exclusive jurisdiction of the court of Lasithi in Neapoli unless the tenant has their ordinary residence in Belgium, in which case the exclusive jurisdiction belongs to the Court of Peace in Zelzate.
Article 7: Arrival and Departure
Check-in at the holiday home normally starts at 16:00 unless otherwise agreed upon. It is recommended to contact the person handling reception the evening before departure to confirm the arrival time. The landlord also advises contacting by phone if the arranged time needs to be rescheduled due to unforeseen circumstances.
Failure to follow this procedure releases the landlord from any responsibility for the tenant’s inability to take possession of the property upon arrival unless a later time is timely confirmed by phone. The phone number of the housekeeper is +30 648 173 8935.
The property must be vacated by 11:00 at the latest on the day of departure.
Article 8a: Composition of the Travelling Party
The composition of the travelling party is confirmed by the tenant in the “Composition of the Travelling Party” document.
Should the composition change, the tenant must inform the landlord. The landlord reserves the right to terminate the contract if the party composition changes. In this case, the tenant cannot claim financial or other compensation from the landlord.
Article 8b: Maximum Occupancy
The villa cannot accommodate more than a maximum of 12 people (or 14 people if at least 2 of these are children) unless otherwise agreed upon in writing by the landlord.
If this number has been exceeded, the person managing check-in may deny access to the additional persons.
Article 9: Pets
Pets are not allowed on the property unless explicit permission is given in writing by the landlord.
Article 10: Security Deposit
The tenant must pay a security deposit of € 2.000,00 no later than four weeks before the rental period’s start date, either to the landlord’s account or via credit card.
Upon departure, the property will be inspected to determine if a full or partial refund of the deposit is warranted. Reasons for partial refunds (due to visible damage) will be specified. It should be noted that certain damage is discovered only after cleaning or the reporting by a new tenant, and as such, the signature is subject to reservation.
The deposit will be refunded within 14 days after departure and no later. The tenant is requested to email their bank account details for the refund upon returning home.
Article 11: Additional Costs
The tourist/environmental tax is payable by the tenant and is charged in addition to the rental price.
The costs for water, electricity, internet, television, etc., are included in the rental price, provided usage is reasonable and responsible.
Optional heating of the pool water is available at a rate of € 525,00 per week, covering heating up to 29°C. This must be booked whilst making the reservation. A baby cot with fitting linen can be provided for an additional fee of € 50,00.
Article 12: Cleaning
To ensure cleanliness for our tenants, it is mandatory to allow a person designated by the landlord to clean the property. This cost is included in the rental price, however we do require the tenant to leave the property in an orderly state as well.
If this is not the case, additional cleaning hours required to restore the property will be charged and the landlord will have the right to deduct these costs from the deposit.
For stays longer than 7 nights, weekly cleaning and linen replacement are included. Extra cleaning is available at a rate of € 30,00 per hour, and additional linen changes can be booked for a fixed fee of €75,00.
Article 13: The Inventory List
The inventory list is available upon arrival of the tenant. The tenant must notify the landlord by phone (+30 698 173 89 35 or +32 476 27 28 70) and in writing (stay@atalandia.eu) within 24 hours should any items have gone missing.
Article 14: Purpose
The tenant is allowed to use the property only as a holiday home or as a venue to organise events given permission in writing by the landlord.
Article 15: Maintenance
The tenant agrees to maintain the property and its furnishings and return them in their original condition at the end of their stay.
The tenant must immediately notify the landlord or their representative of any damage to the property or furnishings. If the tenant has caused the damage, the repair costs will be deducted from the deposit, unless these costs exceed the deposit amount, in which case these costs will be billed separately.
If the property is not left in good condition at the end of the stay and damage has been found, the tenant, without prejudice to their other obligations, will be liable for a compensation fee equal to the applicable weekly rental price for the duration required to restore the property. Each partial week will count as a full week.
Article 16: Events
Events are allowed to be organised in the villa given permission in writing by the landlord. An event fee of € 1.000,00 per event day/night will be charged. This fee includes the use of the villa, electricity, water, etc. for the organisation of the event, the moving of items such as umbrellas, sunbeds, etc. in the area of the party/ceremony, a cleaner for the toilets for 3-4 hours, the cleaning of the villa the day after the event, and the putting back in place of any moved items such as umbrellas, sunbeds, etc. after the event.
Article 17: Subletting – Transfer of Rental Agreement
Subletting and/or transferring the rental agreement is prohibited.
Article 18: Smoking
Smoking is not allowed inside the holiday home. Smoking outside the holiday home is permitted, but cigarette butts must always be cleaned up before leaving the holiday home. During dry periods and in cases of increased risk of forest fires, smoking is completely prohibited anywhere on the entire property. If a fire occurs due to smoking by the tenant, their party, and/or their guests, the tenant will be fully liable for any and all resulting damages and thus, will have to pay for any and all damages.
Article 19: Fauna
To prevent damage to the villa and surrounding grounds, the gates must always remain closed except during active use (e.g., entry to or exit from the villa). Goats are common in the area and are known to damage both gardens and furniture. If tenant negligence leads to such damage to the villa and its surrounding grounds, repair costs will be deducted from the deposit or billed separately should the costs exceed the deposit amount.
Article 20: Safety
Tenants are advised to exercise caution on the premises. Running near the pool, diving, and/or allowing children to swim without supervision is strictly prohibited.
Article 21: House Rules Villa Atalandia
By booking the villa, you automatically agree to the general terms and conditions, as well as to following the house rules of the villa.
Article 22: Termination of the Tenancy
Upon the expiration of the rental period, the agreement terminates automatically unless by mutual consent this is extended in writing. Continued use of the property by the tenant cannot be interpreted as an implicit extension of the rental agreement.